NHS e-Referral (choose and book) tracking

If you have been referred to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system.

You will receive a letter from us within 2 weeks giving details of how to book your appointment and any passwords you may need.

To track your e-Referral you will need the following details to log into the e-Referral website:

• Your date of birth
• Reference number – this will be on the first page of your letter
• Password – this will be on the second page of your letter

You can also contact the NHS e-Referral service line on 0345 608 8888.

Here is an excellent video which shows you how to check / chase your hospital appointments using the NHS app:

• Check your hospital appointment without contacting your GP (youtube.com)

Chasing appointments

Please note we are aware that the waiting lists for hospital services are currently very long. Unfortunately our referral management team cannot chase or speed up appointments for you.

How long is the waiting list?

The Norfolk and Norwich hospital do publish the average number of weeks wait for each specialty, as well as how many patients are on the waiting list. You can find this information here: www.nwknowledgenow.nhs.uk.

Further information

• Can I choose where to receive treatment? – NHS (www.nhs.uk)
• NHS e-Referral Service – Log in to NHS Manage Your Referral (ncrs.nhs.uk)
• Book or change your Specialist Appointment online now Log in to NHS Manage Your Referral (ncrs.nhs.uk)