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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

Important Update for Our Patients

We are pleased to announce that we will soon by moving from using Footfall to SystmConnect for our online services.

SystmConnect will provide a more streamlined and user-friendly experience for managing your healthcare needs including:

  • Submitting your requests online, in your own time
  • If you need an appointment, we will arrange one with you
  • Request fit notes and more via online consultations

* Transition Date: 29th September 2025 – the link to SystmConnect will be available on our website. 

* In preparation for this transition please note our online forms will not be available from 25th September – 28th September 2025.

Thank you for your understanding and continued support 

Infection control statement

We aim to keep our surgery clean and tidy, and offer a safe environment to our patients and staff.

If you have any concerns about cleanliness or infection control, please report these to our reception staff.

Our GPs and nursing staff follow our infection control policy to ensure the care we deliver and the equipment we use is safe.

We take additional measures to ensure we maintain the highest standards:

  • Encourage staff and patients to raise any issues, or report any incidents relating to cleanliness and infection control.  We can discuss these and identify improvements we can make to avoid any future problems.
  • Carry out an annual infection control audit to make sure our infection control procedures are working.
  • Provide annual staff updates and training on cleanliness and infection control.
  • Review our policies and procedures to make sure they are adequate and meet national guidance.
  • Maintain the premises and equipment to a high standard within the available financial resources, and ensure that all reasonable steps are taken to reduce or remove all infection risk.
  • Use washable or disposable materials for items such as couch rolls, modesty curtains, floor coverings, towels etc. We also ensure that these are laundered, cleaned or changed frequently to minimise risk of infection.
  • Make alcohol hand rub gel available throughout the building.

Page published: 16 July 2024
Last updated: 16 July 2024