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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

URGENT NOTICE:

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. 

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Feedback and complaints

We are happy to consider comments and suggestions from our patients.

Giving feedback

To provide feedback:

Making a complaint

Roundwell Medical Centre aims to give a friendly and professional service to all of our patients. However, if you have any concerns about any aspect of our service, please let us know either in writing to Frances McKenzie, business manager or by calling the medical centre and asking for the operations manager – patient services.

Taking it further

In the majority of cases, concerns can be resolved quite easily. However, if you remain dissatisfied with the outcome you have the right to approach the Health Service Ombudsman.

The contact details are:

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Phone
0345 015 4033

Email
phso.enquiries@ombudsman.org.uk

NHS England also operates a Patient Advice and Liaison Service (PALS) which can often help to resolve any problems before they become formal complaints. If you would like to speak to PALS, please call 0300 311 22 33.

Page published: 3 July 2023
Last updated: 25 July 2025