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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

URGENT NOTICE:

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. 

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

About us

Roundwell Medical Centre serves the whole of Costessey as well as its surrounding villages. Please check our practice boundary to see if you live within our area.

Our team includes eight GPs, one Physician Assistant, two Clinical Pharmacists, two Pharmacy Technicians, 2 Nurses, 5 Healthcare Assistants, as well as our Business Manager, two Operations Managers, Administration, Secretarial and Patient Services Co-ordinators.

We offer a full general practice service and run specialist clinics for children and pregnant women, diabetes, COPD and asthma sufferers, and for patients needing minor surgery. We also offer an on site prescription dispensing service to patients who qualify.

At Roundwell Medical Centre, we aim to treat all of our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, therefore our practice staff will always identify themselves on the telephone.

This website was set up for both existing patients and those considering registering with us. It tells you about our services, how to access them and some general information about how our practice operates.

This website will give you and your family all the information you require. Please read it and save the address for future reference.

Page published: 16 July 2024
Last updated: 22 July 2025