Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- hand your repeat slip to reception
We do not take repeat prescription requests over the phone or email.
Medication that you may have had before, but is not on a repeat prescription, will need to be reauthorised by your doctor. Please contact the practice and our administration team will be able to help arrange this for you.
Collecting your prescription
You can usually collect your prescription 2 working days after you have ordered it.
Bank holiday and weekend prescriptions will only be processed up to seven days before the prescription is due.
If you require a prescription earlier than this, please attach a note to the repeat slip or add a comment to your online request and we will do our utmost to comply with your request.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy or other dispenser form
- at any pharmacy that accepts repeat prescriptions
Dispensary and local pharmacies
The surgery dispenses medicine to only those patients who live more than a mile from a pharmacy. We have an on site pharmacy that actions these requests on our behalf. If you have a genuine physical difficulty in collecting your prescriptions, please contact the practice who may be able to arrange delivery by a local pharmacist.
Many of the local pharmacies offer a repeat prescription service. Please nominate a pharmacy of your choice.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z (nhs.uk)
If you would like to speak to someone at the GP surgery about your prescription:
- phone us on 01603 744014
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Prescription charges apply at the rate set by the government and must be paid for when your medicines are collected. Proof of exemption from payment should be shown when signing the back of the prescription form.
Find out more about prescription charges (nhs.uk).
You can also find out if you are entitled to free prescriptions.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.