Skip to main content

Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

Important Update for Our Patients

We are pleased to announce that we will soon by moving from using Footfall to SystmConnect for our online services.

SystmConnect will provide a more streamlined and user-friendly experience for managing your healthcare needs including:

  • Submitting your requests online, in your own time
  • If you need an appointment, we will arrange one with you
  • Request fit notes and more via online consultations

* Transition Date: 29th September 2025 – the link to SystmConnect will be available on our website. 

* In preparation for this transition please note our online forms will not be available from 25th September – 28th September 2025.

Thank you for your understanding and continued support 

Use and experience of the NHS App among people 16-30 (Survey)

Healthwatch Norfolk is the independent voice for patients and service users in the county. We gather people’s views of health and social care services in Norfolk and make sure they are heard by the people in charge.

The NHS App is a free digital application developed by the NHS to give patients simple and secure access to a range of health services and information through their electronic devices.

Although the NHS App is proving popular with people, some age groups use the app more than others. Healthwatch Norfolk is currently working with NHS Norfolk and Waveney (NWICB) to understand what could be done to boost the uptake of the NHS app among 16-30 years old.

We would like to hear from both users and non-users of the NHS App and there is the chance to win a £50 Amazon voucher for those who complete the questionnaire!

Complete the survey