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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

Important Update for Our Patients

We are pleased to announce that we will soon by moving from using Footfall to SystmConnect for our online services.

SystmConnect will provide a more streamlined and user-friendly experience for managing your healthcare needs including:

  • Submitting your requests online, in your own time
  • If you need an appointment, we will arrange one with you
  • Request fit notes and more via online consultations

* Transition Date: 29th September 2025 – the link to SystmConnect will be available on our website. 

* In preparation for this transition please note our online forms will not be available from 25th September – 28th September 2025.

Thank you for your understanding and continued support 

Healthwatch Norfolk | Preparing for later life in Norfolk

Healthwatch Norfolk is the independent voice for patients, service users and carers in the county. We gather people’s views of health and social care services in Norfolk and make sure they are heard by the people in charge.

Healthwatch Norfolk is working with Norfolk County Council (NCC) to find out how people are getting ready for later life, and what support they might need to stay independent for as long as possible. We want to hear from people in Norfolk about what planning they’re already doing and how the Council could help them.

This survey is aimed at people aged 55 and over living in Norfolk, who are not receiving regular help from social care. That means you don’t have carers visit you at home to look after you on an ongoing basis, or live in a care home. Occasional help with transportation or attending a day centre, for example, doesn’t count as regular support.

We’d like to hear what you’re doing to prepare for getting older, and what help you would like to prepare better.

Please fill in the survey below: