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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

Important Update for Our Patients

We are pleased to announce that we will soon by moving from using Footfall to SystmConnect for our online services.

SystmConnect will provide a more streamlined and user-friendly experience for managing your healthcare needs including:

  • Submitting your requests online, in your own time
  • If you need an appointment, we will arrange one with you
  • Request fit notes and more via online consultations

* Transition Date: 29th September 2025 – the link to SystmConnect will be available on our website. 

* In preparation for this transition please note our online forms will not be available from 25th September – 28th September 2025.

Thank you for your understanding and continued support 

Healthwatch Norfolk | Family involvement in care: Experiences of Carers of people over 65

Healthwatch Norfolk is the independent voice for patients, service users and carers in the county. We gather people’s views of health and social care services in Norfolk and make sure they are heard by the people in charge.

Healthwatch Norfolk is working with Norfolk County Council (NCC) to understand the experiences of people over 65, and their family members or friends who help care for them. 

We’d like to understand:

  • What makes it easier or harder for families or friends to get involved in caring for older people
  • What support would help families or friends become more involved.

By sharing your views, you’ll help Norfolk County Council better understand what carers go through and what they might do to improve support in the future.

Please fill in the survey below: