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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

URGENT NOTICE:

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. 

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Nursing team

If you would like to request an appointment with a nurse or healthcare assistant, please visit our appointments page.

Practice nurses

Rachel Anderson

Ruth Brown

Our practice nurses is involved in every aspect of patient treatment and care. They provide general health advice, cervical screening tests, flu and pneumococcal immunisations, HRT checks, childhood immunisations and NHS immunisations, injections, health promotion, contraception and family planning advice. All our nurses are involved with caring for our patients who have chronic disease.

Healthcare assistants

Rachel Clarke

Kimberley Goodwin

Rachel Gathergood

Rachel Thorby

Sacha Serruys

Our healthcare assistants can take blood, check blood pressure, perform health checks, do ECGs, spirometry tests, change dressings, remove sutures and test urine. They work under the supervision of a qualified nurse.

Page published: 5 May 2023
Last updated: 4 July 2025