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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

URGENT NOTICE:

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. 

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system: SystmOnline

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • hand your repeat slip to reception

We do not take repeat prescription requests over the phone or email.

Medication that you may have had before, but is not on a repeat prescription, will need to be reauthorised by your doctor. Please contact the practice and our administration team will be able to help arrange this for you.

Collecting your prescription

Information:

You can usually collect your prescription 2 working days after you have ordered it.

Bank holiday and weekend prescriptions will only be processed up to seven days before the prescription is due.

If you require a prescription earlier than this, please attach a note to the repeat slip or add a comment to your online request and we will do our utmost to comply with your request.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

Dispensary and local pharmacies

The surgery dispenses medicine to only those patients who live more than a mile from a pharmacy. We have an on site pharmacy that actions these requests on our behalf. If you have a genuine physical difficulty in collecting your prescriptions, please contact the practice who may be able to arrange delivery by a local pharmacist.

Many of the local pharmacies offer a repeat prescription service. Please nominate a pharmacy of your choice.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Prescription charges apply at the rate set by the government and must be paid for when your medicines are collected. Proof of exemption from payment should be shown when signing the back of the prescription form.

Find out more about prescription charges (nhs.uk).

You can also find out if you are entitled to free prescriptions.

What to do with old medicines

Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Pharmacy First service in Norfolk and Waveney

Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private room where you can discuss issues with pharmacy staff.

Page published: 5 May 2023
Last updated: 27 August 2024