Urgent appointments
To request an urgent appointment for today during opening times:
- phone us on 01603 744014
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
You can request a routine appointment during opening times.
This is for GP follow up appointments and telephone consultations.
We will respond to requests within 2 working days.
You can also:
- phone us on 01603 744014
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination with our healthcare assitants
- use our nurse or healthcare assistant appointment request form and we will respond within 2 working days
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Acute and minor illness clinics are run every day by our physician associate.
Enhanced access
As part of the West Norwich PCN, we provide enhanced access hours:
- 7am – 8am Monday and Friday
- 6:30pm – 8pm Monday, Tuesday, and Wednesday
- 9am – 5pm Saturday
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
On arrival
On arrival for your appointment, please check in at the self-check in screens which are located at both ground floor entrances. When you are waiting to be seen by a clinician, keep watching the call boards above the reception desks as the clinician may call for you on these.
Accompaniment
Please let us know if you want someone to accompany you during an examination or a private room to discuss any matters. If you feel you would like a chaperone present at your consultation, please inform your doctor or nurse who will be happy to arrange this for you.
Pharmacy First
Cancelling or changing an appointment
If you no longer need your appointment, please inform us as soon as possible.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- use the cancel an appointment form
- phone us on 01603 744014 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Our doctors see typically four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot attend the surgery. Please ring before 11:00am to request a visit.
One of our patient services coordinators will call you to triage your visit. If a home visit is needed, the On Call GP will call you and complete a clinical triage, they will ascertain if it will be one of our GPs or one of the home visiting service clinicians who will attend.