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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

URGENT NOTICE:

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. 

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Friends and Family test results

July 2025 

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 487 responses, from 3542 appointments.

Which equates approx. 14% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good373
Good66
Neither Good nor Poor13
Poor15
Very Poor
15
Don’t know5

Overall, 90% of responses would recommend Roundwell Medical Centre

June 2025 

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 333 responses, from 3100 appointments.

Which equates approx. 11% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good241
Good49
Neither Good nor Poor20
Poor8
Very Poor14
Don’t know1

Overall, 87% of responses would recommend Roundwell Medical Centre

May 2025 

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 380 responses, from 3140 appointments.

Which equates approx. 12% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good290
Good61
Neither Good nor Poor13
Poor8
Very Poor6
Don’t know2

Overall, 92% of responses would recommend Roundwell Medical Centre.

March 2025 

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 425 responses, from 3721 appointments.

Which equates approx. 11% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good370
Good71
Neither Good nor Poor9
Poor10
Very Poor5
Don’t know7

Overall, 93% of responses would recommend Roundwell Medical Centre.

February 2025 

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 425 responses, from 3066 appointments. Which equates approx. 14% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good316
Good70
Neither Good nor Poor15
Poor9
Very Poor9
Don’t know6

Overall, 91% of responses would recommend Roundwell Medical Centre.

January 2025

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 500 responses, from 3203 appointments. Which equates approx. 16% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good375
Good73
Neither Good nor Poor17
Poor13
Very Poor15
Don’t know7

Overall, 90% of responses would recommend Roundwell Medical Centre.

December 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 334 responses, from 3038 appointments. Which equates approx. 11% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good262
Good47
Neither Good nor Poor13
Poor5
Very Poor5
Don’t know2

Overall, 93% of responses would recommend Roundwell Medical Centre.

November 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 420 responses, from 3131 appointments. Which equates approx. 13% of patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good335
Good46
Neither Good nor Poor12
Poor8
Very Poor13
Don’t know6

Overall, 91% of responses would recommend Roundwell Medical Centre.

October 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test in October.

We’ve received a total of 980 responses, from 4537 appointments. Which equates approx. 22% or 1-in-5 patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good820
Good113
Neither Good nor Poor14
Poor10
Very Poor19
Don’t know4

Overall, 95% of responses would recommend Roundwell Medical Centre.

September 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test in September.

We’ve received a total of 431 responses, from 3146 appointments. Which equates approx. 1-in-7 patients responded on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good350
Good53
Neither Good nor Poor19
Poor5
Very Poor0
Don’t know4

Overall, 94% of responses would recommend Roundwell Medical Centre.

August 2024

Thank you to all our 611 patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

Very Good475
Good99
Neither Good nor Poor17
Poor0
Very Poor16
Don’t know4

Overall, *93%*of responses would recommend Roundwell Medical Centre.

June 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

Very Good79
Good9
Neither Good nor Poor4
Poor2
Very Poor2
Don’t know2

Overall, 90% of responses would recommend Roundwell Medical Centre.

May 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

Very Good108
Good11
Neither Good nor Poor4
Poor1
Very Poor2
Don’t know2

Overall, 93% of responses would recommend Roundwell Medical Centre.

April 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

Very Good47
Good6
Neither Good nor Poor2
Poor1
Very Poor3
Don’t know1

Overall, 89% of responses would recommend Roundwell Medical Centre.

March 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

Very Good124
Good19
Neither Good nor Poor8
Poor2
Very Poor2
Don’t know3

Overall, 91% of responses would recommend Roundwell Medical Centre.

February 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

Unfortunately, some of our data did not come through to our clinical software in February 2024, so the numbers have been deflated, this has now been resolved ready for March 2024. Therefore, we only received a total of 7 responses on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good7
Good0
Neither Good nor Poor0
Poor0
Very Poor0
Don’t know0

Overall, 100% of responses would recommend Roundwell Medical Centre.

January 2024

Thank you to all our patients who have recently attended Roundwell Medical Centre and completed the Friends and Family Test.

We’ve received a total of 132 responses on whether patients would recommend Roundwell Medical Centre to their Friends and Family.

Very Good106
Good13
Neither Good nor Poor6
Poor2
Very Poor3
Don’t know2

Overall, 90% of responses would recommend Roundwell Medical Centre.

Page published: 16 July 2024
Last updated: 6 August 2025