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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

URGENT NOTICE:

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. 

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Carers

  • Carers UK

    They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

    Phone
    0808 808 7777

    Website
    Carers UK

    Email
    info@carersuk.org

  • Social care and support guide

    If you or someone you know needs help with day-to-day living because of illness or disability, this guide explains your options and where you can get support.

    Website
    NHS: Social care and support guide

  • Carers Matter Norfolk

    Drawing on the expertise and experience of Carers Matter Norfolk teams, they seek to offer services which are tailored to meet what matters to you as a carer. You can access support online, on the telephone or in person.

    Phone
    0800 083 1148

    Website
    www.carersmatternorfolk.org.uk

    Email
    info@carersmatternorfolk.org.uk

  • Chill4us Carers

    Chill4us Carers is the social network community for family carers and is about, information, humour, fantasy and fun, chat with carers and finding help when the caring ends. 

    Phone
    01603 340193

    Website
    www.chill4uscarers.co.uk

    Email
    support@chill4us.com

  • Home Accessibility Adaptation Assessment

    Home adaptations are changes you can make to your home. These make it safer and easier to move around and do everyday tasks.
    Your local council offers a service that assesses your home and recommends changes to help. Having a home assessment is free. Please visit the NHS Page below for more information.

    Website
    Home adaptations – Social care and support guide – NHS (www.nhs.uk)

  • Adaptive Technology for Cars

    Motability UK offer special vehicle modifications for people with disabilities can help keep you on the road.

    Website
    Our adaptations | Motability Scheme

Page published: 9 May 2023
Last updated: 16 July 2024