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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

URGENT NOTICE:

The pathology department located at the Norfolk and Norwich University Hospital, which tests blood and other samples from GP practices across Norfolk and Waveney, has been experiencing delays since 29th July 2025, due to a change in IT system. Systems are now fully up and running. However, disruption caused by the digital switch-over is leading to delayed reporting of some non-urgent results to GP practices.

If you are waiting for the results of a test you have had, you may have to wait longer than normal for this to be reported. Please bear this in mind if chasing routine samples but do contact the practice if you have an urgent or worsening problem. 

We are sorry for any inconvenience caused by these delays. The pathology and IT teams are working hard to rectify the issues and deal with the backlog of testing.

Practice team

Clinical pharmacist

Faz Kamaludeen

Folasade Akinsanya

Pharmacy Technicians

Lori Chamberlain

Caitlin Tipple

Practice management

Frances McKenzie

Business manager

Frances is responsible for the business management and overall day to day running of the surgery.

Denise Steward

Operations manager (Admin)

Francesca Allen

Operations manager (Services and facilities)

Patient services coordinators

Jane

Andrea

Tiphanie

Sheryl

Sophie

Danielle

Cloe

Administration

Katie

Katie looks after recalls and is a research administrator.

Victoria

Victoria is one of our administrators

Sophia

Secretary

Laura

Laura deals with all the referrals to the hospitals and also organises medical reports and insurance forms.

Care Co-ordinators

Colin

Jack

Physician Assistant (PA)

Beth Walton

Physician associate

They are an integral part of our clinical team working to diagnose and treat patients with urgent healthcare needs. They are medically trained professionals who work under the supervision of the duty doctor, who reviews each individual patient seen by the physician assistant. Our physician assistant can also request a review by the on call doctor.

Page published: 5 May 2023
Last updated: 22 July 2025