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Heidi AI

Some of our GP’s may use Heidi AI during your consultation. This is an AI Medical Scribe designed to transcribe patient visits into clinical notes, fill out documents and dictate letters. Heidi allows our clinicians to spend more time interacting with patients and improving communication during consultations.

For more information, please click here: Heidi AI

Important Update for Our Patients

We are pleased to announce that we will soon by moving from using Footfall to SystmConnect for our online services.

SystmConnect will provide a more streamlined and user-friendly experience for managing your healthcare needs including:

  • Submitting your requests online, in your own time
  • If you need an appointment, we will arrange one with you
  • Request fit notes and more via online consultations

* Transition Date: 29th September 2025 – the link to SystmConnect will be available on our website. 

* In preparation for this transition please note our online forms will not be available from 25th September – 28th September 2025.

Thank you for your understanding and continued support 

Referrals

Self referrals

There are a number of services locally that you are able to make self referrals to.

GP referrals

To request a GP referral:

Provide as much information as you can as this will help us to process your request.

Specialist and hospital care

If a GP or another member of our healthcare team believes that you need hospital treatment or specialist care elsewhere, they will discuss this with you and arrange the referral via the NHS e-Referral system. Once the referral has been requested we will then write to you enclosing instructions on how you can book the appointment with the hospital or specialist.

Tracking a referral

To track an existing referral:

NHS e-Referral

If your doctor has referred you to a specialist for further care you will be asked to book your appointment using the ‘NHS e-Referral’ system. Once the referral has been requested we will then write to you enclosing instructions on how you can book the appointment with the hospital or specialist.

You will receive a letter from us within 2 weeks.

Related information

Appointments

Page published: 9 May 2023
Last updated: 26 September 2025