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Roundwell Medical Centre aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know either in writing to Frances McKenzie, Practice Manager or calling the medical centre and asking for the Patient Services Manager.


In the majority of cases, concerns can be resolved quite easily. However, if you remain dissatisfied with the outcome you have the right to approach the Health Service Ombudsman.   The contact details are:

The Parliamentary and Health Service Ombudsman

Millbank Tower




Telephone number 0345 015 4033 or email 


NHS England also operates a Patient Advice and Liaison Service (PALS) which can often help to resolve any problems before they become formal complaints. To speak to PALS ring 0300 311 22 33.





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